Privacy Policy
Last updated: 29 Sept 2026
Horizon Landscape Company (Horizon Landscape Company Pty Ltd, ABN 92 693 984 360) (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit www.horizonlandscapeco.com.au or contact us. We handle personal information in line with the Australian Privacy Principles.
1. What information we collect
We only collect information we need to respond to your enquiry and deliver your project. This may include:
• your name, phone number, email address and property address or suburb
• details about your project, such as the service you need, budget range, timeframe and photos or plans
you send us
• records of our communication with you, quotes and invoices
• information about how you use our website (see section 5).
2. How we collect it
We collect information when you fill in our contact or quote form, phone or email us, message us on social media, meet with us on site, or browse our website.
3. Why we use it
• to respond to your enquiry and prepare quotes
• to plan, manage and complete your project, including arranging approvals and site access
• to invoice you and keep business records
• to follow up after your project, including asking for feedback or a review
• to improve our website and services.
We will not sell, rent or trade your personal information.
4. Who we share it with
We only share your information when it is needed to deliver your project or run our business. This may include:
• licensed trades and contractors who work on your project (for example our builder, machine operator, plumber or engineer), who receive only the details they need to do their part of the job
• landscape designers, engineers, certifiers or local council, where your project needs design, engineering or approval
• suppliers delivering materials to your property
• service providers who help us run our business, such as our website host and accountant
• government or regulators, if required by law.
5. Website analytics and cookies
Our website uses cookies and Google Analytics to understand how visitors use the site, such as which pages are viewed and how people found us. This information is collected in a way that does not directly identify you. Google may process this data on servers outside Australia.
You can block or delete cookies in your browser settings, or opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Learn how Google uses data at policies.google.com/technologies/partner-sites.
6. How we store and protect it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Information is stored in password-protected email, software and cloud systems. Some of our service providers (such as our website host) may store data on servers outside Australia, including in the United States. We keep information only as long as we need it for business, legal and tax purposes, then securely delete it.
7. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within 30 days.
8. Complaints
If you have a concern about how we have handled your information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
10. Contact us
Horizon Landscape Company Pty Ltd
Phone: 0439 837 557
Email: horizonlandscapeco@gmail.com
Service area: Gold Coast, Queensland